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1996-03-04
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Document 0638
DOCN M9640638
TI Physician satisfaction with human immunodeficiency virus type 1 and
hepatitis B virus testing in San Diego County.
DT 9604
AU Rau J; Cross JL; Hofherr LK; Peddecord KM; Benenson AS; Garfein RS;
Francis DP; Laboratory Assurance Program, Graduate School of Public
Health,; College of Health and Human Services, San Diego State
University,; CA 92182-4162, USA.
SO Med Care. 1996 Jan;34(1):1-10. Unique Identifier : AIDSLINE MED/96142306
AB Physician satisfaction with the laboratory testing process is one
indicator of the physician's perception of the quality of laboratory
testing and the effectiveness of the communication of the laboratory
results. This study compares the level of satisfaction of physicians
reporting their experience with human immunodeficiency virus type 1
(HIV-1) testing with the satisfaction levels of those physicians
reporting their experience with hepatitis B virus (HBV) testing. By
mail, 6,570 licensed San Diego County physicians were surveyed. Among
those who tested for HIV-1 or HBV, their satisfaction with four
different HIV-1 or HBV testing parameters was assessed: 1) specimen
submission process, 2) test accuracy, 3) clarity of test report, and 4)
turnaround time. Overall, physician satisfaction with both HIV-1 and HBV
testing was high, particularly for test accuracy (means of 2.79 and
2.84, respectively on a 3-point scale), although slightly lower for
turnaround time (means of 2.40 and 2.43, respectively). Mean
satisfaction with the specimen submission process and test accuracy were
higher for physicians who ordered HBV tests than for those who ordered
HIV-1 tests. Satisfaction with the four HIV-1 testing process parameters
varied significantly by physician specialty, practice type, and type of
laboratory used. For HBV testing, significant differences were observed
only for turnaround time. For both HIV-1 and HBV testing, those who
received a final interpretation of laboratory results were more
satisfied with test report clarity than those who did not. Although
physician satisfaction with HIV-1 and HBV testing is high, this study
identifies the least satisfied groups and specific areas in the testing
process than may need improvement.
DE *Attitude of Health Personnel AIDS Serodiagnosis/*STANDARDS California
Comparative Study Consumer Satisfaction/*STATISTICS & NUMER DATA
Hepatitis B/*DIAGNOSIS Human *HIV-1 Laboratories/*STANDARDS
Physicians/*PSYCHOLOGY *Quality of Health Care Questionnaires
Specialties, Medical Specialties, Surgical Support, U.S. Gov't, P.H.S.
JOURNAL ARTICLE
SOURCE: National Library of Medicine. NOTICE: This material may be
protected by Copyright Law (Title 17, U.S.Code).